Privacy Policy

1. Data We Collect

• Identity data: Full name, DOB, gender, and KYC details.
• Contact data: Address, email, mobile, WhatsApp, and optional recovery contact.
• Account & usage data: Login ID, bet slips, win/loss records, balance, and loyalty tier.
• Financial data: UPI IDs, bank details, masked cards, crypto wallets, deposits & withdrawals.
• Technical data: IP, device, OS, browser, crash logs, clickstream paths.
• Cookies & trackers: Tokens, affiliate tags, campaign IDs, app identifiers.

2. How We Use the Data

• Account creation & maintenance
• Transaction processing & bet settlement
• Personalisation (local odds, language, promos)
• Risk control & fraud prevention
• Marketing (opt-out anytime)
• Analytics & platform improvements

3. Legal Basis for Processing

• Execution of a contract
• Legitimate interest
• Legal compliance
• Consent (for optional marketing & cookies)

4. Data Sharing

We share data only with trusted partners when required:

• Payment processors & banks
• KYC verification vendors
• Regulators & auditors (by law)
• Affiliates (tracking only)
• During mergers or acquisitions

We never sell or rent your personal data.

5. International Transfers

Our servers are located in Curaçao and Singapore. Data may transfer to the EU or USA under secure agreements with encryption (TLS 1.3, AES-256).

6. Security Measures

• Two-factor authentication
• Firewalls & intrusion detection
• Role-based staff access with logs
• Annual penetration testing

7. Your Rights

• View or correct personal data
• Request a portable copy
• Withdraw marketing consent
• Request account deletion
• Object to certain processing

8. Data Retention

• Betting records: 5 years
• Self-exclusion logs: duration + 24 months
• Financial statements: 8 years
• Deleted account backups: purged in 90 days

9. Cookies & Similar Tech

We use session, preference, analytics, and marketing cookies. Blocking cookies may affect login and betting functions.

10. Children

We strictly block users under 18. If you believe a minor is using our platform, contact safety@fairplay.com.

11. Changes to This Notice

A banner will notify you 7 days before major updates. Continued use after the date means acceptance.

12. Contact

Data Protection Officer
Fairplay, Win Ventures N.V.
privacy@fairplay.com | +44-20-8068-XXXX